Course Catalogue:
Community and Health Services

These courses are designed to develop specialist skills for those who work in the community sector, healthcare or education, from management to frontline roles. Built around key concepts like person-centred care, self-determination, and strengths-based practice, these courses are based on developing best practice skills and exploring emerging issues.

While everyone is welcome, this content will be particularly useful for those working in areas such as disability, mental health, aged care, housing and homelessness, CaLD communities, Aboriginal and Torres Strait Islander communities, LGBTIQA+, youth, women, employment, family and domestic violence, children and families, justice, and community development.

Individual Bookings

See our calendar for all scheduled courses in this category & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Body Image: Issues and Tools

Body Image: Issues and Tools

Our body image can have profound implications for our physical and mental health, confidence and self-esteem. This practical course explores the issues around personal body image and how it is formed, along with the dangers of negative body image.

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Suicide Prevention Plans

Suicide Prevention Plans

A suicide prevention plan is a powerful prevention tool containing personalised strategies for a suicidal person to draw upon, even when alone. This important course provides the skills and resources to create an effective and personally meaningful plan to help save vulnerable lives.

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Dialectical Behaviour Therapy (DBT) Tools

Dialectical Behaviour Therapy (DBT) Tools

DBT treatment is a powerful cognitive-behavioural approach, which helps people integrate the seemingly opposite strategies of acceptance and change. This course introduces the concepts behind DBT and provides a suite of practical tools for personal or client use.

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Substance Use and Addiction

Substance Use and Addiction

Designed for anyone working in human services, community or caring professions, this course provides insight and practical skills for working with people who face issues with substance use, focussing on the crucial areas of habit, addiction and behaviour change.

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Coercive Control and Gaslighting

Coercive Control and Gaslighting

Coercive control is a pattern of behaviour such as assault, threats and humiliation used to harm, punish, or frighten a victim. This insightful course explores the nature of coercive control and gaslighting and empowers participants to recognise and ultimately combat them.

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Mental Health and Wellbeing for Seniors

Mental Health and Wellbeing for Seniors

Mental health symptoms and best practice responses vary with age, and age-related cognitive changes also impact mental health. Gain an understanding of the mental health issues facing older people in order to respond effectively to the needs of clients and loved ones.

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Sensory Wellbeing Tools

Sensory Wellbeing Tools

Emotional grounding techniques are sensory experiences which anchor us in the present and help us manage emotions and maintain wellbeing. This course explores a range of sensory activities which can be used by individuals as coping tools and by professionals with their clients.

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Dual Disability: Disability and Mental Health

Dual Disability: Disability and Mental Health

Identifying and responding appropriately to mental health issues can often be complex when a person also has other disabilities. Learn how mental health and other disabilities interact and acquire the skills needed to identify and support clients with a dual diagnosis.

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Prevent Abuse and Neglect

Prevent Abuse and Neglect

Prevention is better than cure, but often our response to situations of abuse and neglect are left until after harm has been caused. This course explores ways that professionals, support workers and family can recognise and prevent abusive situations before they occur.

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Coaching Skills

Coaching Skills

Unlike teaching, mentoring or counselling, a coach’s role is to help another find solutions, improve skills and expand their competence. This course looks at how to become a great workplace coach and provide others with support that can fuel incremental improvement.

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Individualised Services and Person-centred Care

Individualised Services and Person-centred Care

Person-centred care is about responding to individual needs and preferences when providing health and community services. This course shows how to provide individualised services, while balancing considerations such as duty of care and organisational requirements.

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Exploring Personality Disorders

Exploring Personality Disorders

Personality disorders are one of the most misunderstood and stigmatised mental health conditions. This practical and accessible workshop is designed to sort the myths from the facts and empower better service provision.

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Mood Tools: Regulating Emotions for Self and Clients

Mood Tools: Regulating Emotions for Self and Clients

Moods and emotions can be powerful forces impacting work, relationships, productivity and ultimately quality of life. This course is ideal for health professionals and support workers seeking tools to support someone who is challenged by mood management.

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Managing Stress and Anxiety

Managing Stress and Anxiety

Drawing on the science of stress and evidence-based anxiety management, this course will strengthen participants’ understanding of the experience of stress and provide practical strategies for dealing with and managing worry, stress and anxiety.

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Cultural Diversity and Inclusion

Cultural Diversity and Inclusion

Culture plays a huge role in the way we view the world, impacting our expectations, values and perspectives. This course explores practical ways to be more inclusive, responsive and appropriate when working with clients or colleagues from cultures other than our own.

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Aboriginal Cultural Competence

Aboriginal Cultural Competence

Led by an experienced Aboriginal trainer, this course will help participants familiarise themselves with aspects of Aboriginal culture and explore ways to make their organisations and communication more welcoming, inclusive and culturally safe for Aboriginal people.

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Provide Remote Support (telephone & internet)

Provide Remote Support (telephone & internet)

Many of the communication cues we rely upon when providing support are in fact non-verbal indicators such as body language, facial expression and subtle positioning changes. Learn to establish rapport and ensure clear understanding when providing remote support.

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Intergenerational Trauma

Intergenerational Trauma

Like many aspects of our lives the experience of trauma can be passed between generations. Explore the particular effects of intergenerational trauma and how it presents in people’s lives to assist in providing more appropriate and empathetic services.

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Understanding Neurodiversity

Understanding Neurodiversity

Based on the social model of disability, and taking a strengths-based perspective, this course explores neurodiversity simply as a type of human variation and looks at ways we can better understand and support neurodiverse clients and stakeholders.

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Intervention Skills: Stand Up for Justice

Intervention Skills: Stand Up for Justice

Knowing how to intervene in a case of danger or injustice is a core life skill which can often protect the vulnerable and prevent serious harm. This course teaches the practical steps a bystander can take to reduce risk and make a difference in the moment.

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Understanding Self-harm

Understanding Self-harm

Self-harm involves the deliberate causing of pain or injury to oneself, usually as an extreme way of trying to cope with distressing or painful feelings. This evidence-driven course demystifies self-harming behaviours and explores the diverse forms self-harm can take.

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Understanding Psychosis

Understanding Psychosis

Psychotic disorders include schizophrenia, bipolar disorder and drug-induced psychosis. This course is designed to help mental health workers and others who have contact with people experiencing these disorders and teaches practical ways to provide support.

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Suicide Prevention

Suicide Prevention

This lifesaving course is all about what ordinary people can do to reduce the risk of suicide among colleagues and the wider community. It explores preventative measures, how to talk about suicide, intervention skills and how to get help.

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Recovery Oriented Practice

Recovery Oriented Practice

Recovery-oriented Practice is an approach to mental health services that prioritises holistic wellbeing, self-determination and consumer-centred practice. This course teaches mental health workers how to increase their understanding of recovery-oriented practice.

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Fundraising and Income Diversification

Fundraising and Income Diversification

Many income streams and traditional funding sources have diminished in recent years, while other opportunities have opened up. Explore how your non-profit organisation, small business or charity can diversify income and be financially sustainable.

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Everyday Counselling Skills

Everyday Counselling Skills

Many aspects of our lives involve informal but often vitally important counselling situations. This two-day course teaches participants a series of structured, discussion-based counselling tools which will allow them to engage and support others when required.

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Dual Diagnosis: Mental Health and Substance Use

Dual Diagnosis: Mental Health and Substance Use

Over half of people with a serious mental illness are known to misuse substances, while 84% of substance misusers have some sort of mental health disorder. This course explores the complex interrelationship between mental health and substance.

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De-escalation Skills for Disability Workers

De-escalation Skills for Disability Workers

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. Based on our popular standard De-escalation course, this specialist version is designed especially for disability sector professionals.

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ASIST

ASIST

ASIST (Applied Suicide Intervention Skills Training) is an interactive two-day workshop that will qualify participants as ASIST-trained caregivers, able to intervene and help prevent the immediate risk of suicide.

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Individual Advocacy

Individual Advocacy

Advocacy is a communication-driven form of change-making. This course will provide you with the skills, tools and knowledge to have a real impact when advocating for yourself or another individual.

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Emotional Regulation Tools

Emotional Regulation Tools

Self-regulation of emotions is a constant process that governs our responses to our experiences and environment. This course introduces a set of tools and strategies for modulating responses and managing mood, which can be used personally or with clients.

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Attracting and Managing Volunteers

Attracting and Managing Volunteers

Volunteers are essential to most community organisations, and effective management is vital to attracting and retaining volunteers. This course provides tools to assist supervisors in community organisations.

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Strengths-based Practice

Strengths-based Practice

Strengths-based practice focuses on building a person’s strengths and aptitudes, rather than working on their problems. This course develops strengths-based practitioners’ skills, as well as providing foundation knowledge for those new to this approach.

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Trauma Informed Care

Trauma Informed Care

The experience of trauma can have an effect throughout a person’s lifetime, influencing the way they think, work, form relationships and make choices. Gain a better understanding of the trauma experience and be equipped to provide more appropriate and empathetic services.

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Gender and Sexuality: Diversity and Inclusion

Gender and Sexuality: Diversity and Inclusion

Sexual orientation and gender identity can have a profound impact on a person’s needs. This course provides contemporary education about the diversity of human sexuality and gender identity, as a foundation for improving the workplace environment and service provision.

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Advanced De-escalation Skills

Advanced De-escalation Skills

Following on from our introductory De-escalating Conflict and Aggression, this course further develops skills in preventing violence and responding to aggression, covering more specialised situations and behaviours that any of us could encounter in the community.

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Understanding Dissociation

Understanding Dissociation

Dissociation is a mental process where a person disconnects from their thoughts, feelings, memories or sense of identity. This course explores the nature of dissociative illnesses and provides a stigma-free overview of causes, symptoms and treatments.

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Debriefing Skills

Debriefing Skills

Debriefing is a critical professional skill which can mean the difference between rectifying issues with continuous improvement and continually repeating the same experiences. This practical course teaches a structured and planned approach to the art of debriefing.

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