Course Catalogue:
Community and Health Services

These courses are designed to develop specialist skills for those who work in the community sector, healthcare or education, from management to frontline roles. Built around key concepts like person-centred care, self-determination, and strengths-based practice, these courses are based on developing best practice skills and exploring emerging issues.

While everyone is welcome, this content will be particularly useful for those working in areas such as disability, mental health, aged care, housing and homelessness, CaLD communities, Aboriginal and Torres Strait Islander communities, LGBTIQA+, youth, women, employment, family and domestic violence, children and families, justice, and community development.

Individual Bookings

See our calendar for all scheduled courses in this category & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Dignity of Risk

Dignity of Risk

Part of ensuring human dignity is accepting the right of each person to take risks and make choices. This course explores how we can ensure that legal and safety requirements are met while maximising an individual’s self-determination and freedom.

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Empathy in Action

Empathy in Action

Empathy is a key element of Emotional Intelligence and has been hailed as a 21st-century “superpower”. This course explores the characteristics of genuine empathy and looks at ways we can develop it within ourselves to draw upon in our work and lives.

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Towards Post-traumatic Growth

Towards Post-traumatic Growth

With the struggle of post-traumatic stress also comes the potential for post-traumatic growth. Grounded in research and solidly evidence-driven, this course explores the potential for leveraging positive transformation in the final stages of trauma recovery.

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Systemic Advocacy

Systemic Advocacy

Advocacy means speaking out on behalf of someone’s rights or best interests and systemic advocacy is about how we improve the system to make things better for everyone, rather than just an individual. This course provides foundation knowledge for effective systemic advocacy.

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Media Skills: Attracting Coverage

Media Skills: Attracting Coverage

This course provides foundational knowledge in how media works and emerging trends in the media sector. It explores the process of engaging with the media, attracting positive news coverage and managing media relations.

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Vicarious Trauma

Vicarious Trauma

Traumatic events often have a second wave of impact on the professionals who support the direct survivors, resulting in the “ripple effect” of vicarious trauma. This course explores the impacts of vicarious trauma on professionals and how we can prepare for and recover from it.

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Marketing on a Shoestring

Marketing on a Shoestring

Regardless of your product or service, marketing plays such a huge role in attracting customers and promoting messages, that it can be the difference between success and failure. Learn practical skills for promoting anything, including non-tangibles such as services, events and messages.

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Double Your Membership

Double Your Membership

A membership program is an important tool for community and not-for-profit organisations. This course teaches how to establish an effective membership program or enhance and develop an existing program.

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Positive Psychology and Resilience

Positive Psychology and Resilience

Drawing on decades of peer-reviewed research, this course explores what is required for human flourishing and offers a suite of practical, evidence-driven tools for increasing resilience and maintaining psycho-social wellbeing.

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Grant Writing

Grant Writing

For community organisations, obtaining reliable funding is the cornerstone to being able to deliver services and achieve objectives. This practical course examines what funding bodies are really looking for and how to maximise the success of grant applications.

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Community Consultation Tools

Community Consultation Tools

Community consultation is the process of involving people in decision-making and community activities. This course explores the various types of community consultation as well as specific skills and approaches for carrying it out effectively.

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Defensible Documentation

Defensible Documentation

Client records and progress notes are key tools in recording client progress, demonstrating duty of care and informing decision-making. This practical course will help participants improve their documentation, making records more effective, relevant and efficient.

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Disability Awareness: Access and Inclusion

Disability Awareness: Access and Inclusion

Our workplaces are required to offer equal access, equity and inclusion to people of all abilities, however in this course participants will gain an understanding of how to go beyond compliance to create places, programs and communities that are universally accessible.

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What Works For Depression?

What Works For Depression?

A majority of Australians experience some form of depression at some time in their lives. This practical course focuses on evidence-based information about what works for managing and recovering from depression and provides a suite of tools for participants to use.

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Professional Boundaries

Professional Boundaries

Effective professional relationships require boundaries to protect both clients and workers. This course looks at boundary frameworks and explores how to create positive, effective relationships within appropriate legal and ethical parameters.

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Providing Mental Health Support

Providing Mental Health Support

Sometimes the difference between a person becoming overwhelmed by a mental health issue and getting the help they need is the caring intervention of another. This course teaches how to recognise warning signs of mental health issues and what to do in response.

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De-escalating Conflict and Aggression

De-escalating Conflict and Aggression

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. This introductory course provides tools and techniques for participants to respond appropriately to threatening, violent or aggressive behaviour.

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Solution Focused Therapy

Solution Focused Therapy

Solution-focused therapy is a practical, outcome-oriented approach to counselling, which can achieve short-term resolution of a range of problems and issues. This course is suitable for professionals from diverse health, community and education settings.

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Aboriginal Mental Health First Aid

Aboriginal Mental Health First Aid

This specialist two-day crisis response course is the mental health equivalent of standard First Aid, in an Aboriginal context. Led by a skilled Aboriginal trainer this course is ideal for anyone working with Aboriginal communities.

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Mental Health First Aid

Mental Health First Aid

This internationally recognised two-day crisis response course is the mental health equivalent of standard First Aid and will equip participants with the skills to recognise and respond appropriately, until professional help arrives.

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Client Centred Plans

Client Centred Plans

A collaboratively-developed, person-centred action plan can be the cornerstone of many community services. This course is designed to help staff develop their skills in service planning and create more effective and personalised documents for each client.

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