Course Catalogue:
Human Resources, Diversity and Inclusion

Diversity is having a seat at the table. Inclusion is having a voice. Belonging is having that voice heard.

Our world is a diverse mosaic of cultures, genders, ages, abilities and backgrounds.

Research clearly shows that workplaces that embrace diversity and create a welcoming culture for everyone enjoy a range of benefits such as higher productivity, loyalty and work quality, lower absentee and presenteeism, better working relationships, lower staff turnover and simply being better places to work.

These insightful courses explore the many facets of workplace diversity and shift the inclusion paradigm from something we do to accommodate minorities, to something we do so everyone feels welcome and included.

Exploring concepts of intersectionality, personal difference, privilege, cultural inclusion, unconscious bias and systemic advantage, we invite participants to become collaborators in creating a great workplace and celebrating diverse strengths.

Individual Bookings

See our calendar for all scheduled courses in this category & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Prevent Bullying and Harassment

Prevent Bullying and Harassment

Positive workplace cultures are the result of active leadership championing a zero-tolerance culture to bullying and harassment. This course introduces a range of strategic tools to avoid bullying and harassment in the workplace and respond if an incident does occur.

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Leading Others: New Managers and Supervisors

Leading Others: New Managers and Supervisors

Tailored for the needs of new and potential workplace managers, this course introduces the fundamental concepts and skills involved in leading a team and providing others with supervision and support, while forging team synergy and a positive work environment.

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Prevent Abuse and Neglect

Prevent Abuse and Neglect

Prevention is better than cure, but often our response to situations of abuse and neglect are left until after harm has been caused. This course explores ways that professionals, support workers and family can recognise and prevent abusive situations before they occur.

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Adapting to Change

Adapting to Change

Change is inevitable in all organisations, but can often be a source of stress, tension and uncertainty for staff. In this course we explore the fluctuations commonly experienced by organisations and how to stay balanced while dealing with those changes.

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Cultural Diversity and Inclusion

Cultural Diversity and Inclusion

Culture plays a huge role in the way we view the world, impacting our expectations, values and perspectives. This course explores practical ways to be more inclusive, responsive and appropriate when working with clients or colleagues from cultures other than our own.

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Aboriginal Cultural Competence

Aboriginal Cultural Competence

Led by an experienced Aboriginal trainer, this course will help participants familiarise themselves with aspects of Aboriginal culture and explore ways to make their organisations and communication more welcoming, inclusive and culturally safe for Aboriginal people.

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Provide Remote Support (telephone & internet)

Provide Remote Support (telephone & internet)

Many of the communication cues we rely upon when connecting with others and providing support are in fact non-verbal indicators such as body language, facial expression and subtle positioning changes. When separated by distance, it takes a special set of communication and interpersonal skills to establish rapport, gauge client reactions and ensure clear understanding.

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Understanding Neurodiversity

Understanding Neurodiversity

Based on the social model of disability, and taking a strengths-based perspective, this course explores neurodiversity simply as a type of human variation and looks at ways we can better understand and support neurodiverse clients and stakeholders.

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Group Facilitation Tools

Group Facilitation Tools

Designed to develop skills to lead and facilitate group activities and discussions in a variety of professional settings, this course explores how to lay the foundations for effective group processes and what it takes to create safe spaces and keep participants engaged.

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Intervention Skills: Stand Up for Justice

Intervention Skills: Stand Up for Justice

Knowing how to intervene in a case of danger or injustice is a core life skill which can often protect the vulnerable and prevent serious harm. This course teaches the practical steps a bystander can take to reduce risk and make a difference in the moment.

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De-escalation Skills for Disability Workers

De-escalation Skills for Disability Workers

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. De-escalation skills are all about developing responses which prevent violence and defuse volatile situations. Based on our popular standard De-escalation course, this specialist version is designed especially for disability sector professionals.

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Resilience in Times of Change

Resilience in Times of Change

How do we maintain our equilibrium in an uncertain world? This course draws on evidence-based research in the areas of change management, mental health and resilience training to teach participants how to build resilience and proactively manage wellbeing.

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Gender and Sexuality: Diversity and Inclusion

Gender and Sexuality: Diversity and Inclusion

Sexual orientation and gender identity can have a profound impact on a person’s needs. This course provides contemporary education about the diversity of human sexuality and gender identity, as a foundation for improving the workplace environment and service provision.

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Advanced De-escalation Skills

Advanced De-escalation Skills

Following on from our introductory De-escalating Conflict and Aggression, this course further develops skills in preventing violence and responding to aggression, covering more specialised situations and behaviours that any of us could encounter in the community.

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Debriefing Skills

Debriefing Skills

Debriefing is a critical professional skill which can mean the difference between rectifying issues with continuous improvement and continually repeating the same experiences. This practical course teaches a structured and planned approach to the art of debriefing.

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Managing Challenging Personalities

Managing Challenging Personalities

This evidence-driven course draws on psychological research to develop skills for communicating with people with a wide range of perspectives and behaviours. It will equip participants to build stronger relationships and better manage challenging conversations.

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Vicarious Trauma

Vicarious Trauma

Traumatic events often have a second wave of impact on the professionals who support the direct survivors, resulting in the “ripple effect” of vicarious trauma. This course explores the impacts of vicarious trauma on professionals and how we can prepare for and recover from it.

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Time Management Tools

Time Management Tools

We all get 24 hours per day, 365 days per year, but some of us seem to use that time more effectively. This course looks at a range of proven and effective tools to help participants to organise their lives and make the most of their limited time.

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Managing Workplace Mental Health

Managing Workplace Mental Health

One in four Australians will experience a mental illness at some point in their lives. This course looks at general understandings of mental health issues, how to support staff and legal compliance/duty of care requirements for managers.

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Succession Planning for Staff and Boards

Succession Planning for Staff and Boards

Succession planning is the ongoing process of preparing an organisation for the transition of key roles and the handover of information, relationships and systems. This course teaches a well-planned approach to succession and provides processes for smooth implementation.

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Community Consultation Tools

Community Consultation Tools

Community consultation is the process of involving people in decision-making and community activities. This course explores the various types of community consultation as well as specific skills and approaches for carrying it out effectively.

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Disability Awareness: Access and Inclusion

Disability Awareness: Access and Inclusion

Our workplaces are required to offer equal access, equity and inclusion to people of all abilities, however in this course participants will gain an understanding of how to go beyond compliance to create places, programs and communities that are universally accessible.

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Professional Boundaries

Professional Boundaries

Effective professional relationships require boundaries to protect both clients and workers. This course looks at boundary frameworks and explores how to create positive, effective relationships within appropriate legal and ethical parameters.

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Inclusive Workplaces

Inclusive Workplaces

Workplaces that embrace diversity and create a welcoming culture enjoy a range of benefits. This course explores diversity and the concepts of intersectionality, personal difference, privilege, cultural inclusion, unconscious bias and systemic advantage.

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Difficult Conversations and Delivering Feedback

Difficult Conversations and Delivering Feedback

In the workplace, difficult conversations may include conflicting opinions, giving feedback, addressing complaints or delivering bad news. This course provides a structured, proactive approach to handling these conversations, which is also mindful of workplace legislation.

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Collaboration and Conflict Resolution

Collaboration and Conflict Resolution

The ability to work collaboratively with others is a fundamental skill that most of us have never been taught. This powerful course explores what it takes to understand others better and work together more productively.

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De-escalating Conflict and Aggression

De-escalating Conflict and Aggression

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. This introductory course provides tools and techniques for participants to respond appropriately to threatening, violent or aggressive behaviour.

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Aboriginal Mental Health First Aid

Aboriginal Mental Health First Aid

This specialist two-day crisis response course is the mental health equivalent of standard First Aid, in an Aboriginal context. Led by a skilled Aboriginal trainer this course is ideal for anyone working with Aboriginal communities.

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Mental Health First Aid

Mental Health First Aid

This internationally recognised two-day crisis response course is the mental health equivalent of standard First Aid and will equip participants with the skills to recognise and respond appropriately, until professional help arrives.

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