Delivering education in a virtual environment creates unique challenges but also offers many potential benefits for learning. This practical course is designed for educators who want to expand their skills and specialise them for an online delivery environment.
Marketing, Events and Operational Skills
These courses offer practical, budget conscious ways to raise profile and promote messages, products and services. They also teach the skills needed to create successful, well organised events and other operational skills relevant to a wide range of professions and industries.
Developed by a national award-winning event manager with decades of event experience, this course explores the practical, real-world skills you need to deliver a wide range of events.
Designed for those who have completed our intermediate public speaking course and/or have significant public speaking experience, this course develops specialist skills for those who wish to convince others, raise awareness or publicly advocate.
Risk management is the process of identifying and assessing the specific risks affecting a situation and developing a plan to deal with them. This course is a guide to developing a risk management plan for a specific project or area, or for a whole organisation.
If we do what we’ve always done, we’ll get what we’ve always got, so to come up with a genuinely innovative idea we need to be willing to change our thinking. This course introduces the art of lateral thinking and the creative processes that can be used to generate your next big idea.
Organisations spend huge amounts of money on attracting new clients, while it is far easier to retain those they already have. Explore what it takes to retain customers and learn how the way complaints are handled can impact service quality and organisational success.
Strategic planning is about taking a structured ‘big picture’ approach to achieving an organisation’s mission and objectives. This practical course provides a flexible template for creating a strategic plan and the skills and resources to create a tailored plan.
Events can do significant social and environmental damage, or they can have a powerful positive impact, depending on their environmental ‘footprint’. This course explores easy and low-cost ways an event can become more sustainable and shows the benefits of doing so.
Sponsorship relationships are critical for many non-profit organisations and events. This course teaches how to build longer-term sponsorship relationships and how to attract funds from sponsors.
Many people find themselves on a board or management committee without the fundamental skills essential for basic legal compliance. This course is an essential introduction for any new or prospective board members, along with anyone wanting to brush up on the basics.
We offer two one-day courses in governance skills, designed for people on board or management committees who are already familiar with the basics of organisational governance.
Many income streams and traditional funding sources have diminished in recent years, while other opportunities have opened up. Explore how your non-profit organisation, small business or charity can diversify income and be financially sustainable.
Amazing customer service is all about managing and then exceeding expectations. This course looks at simple yet profound ways to transform the customer experience and “manicure the hand that feeds us”.
Advocacy is a communication-driven form of change-making. This course will provide you with the skills, tools and knowledge to have a real impact when advocating for yourself or another individual.
Volunteers are essential to most community organisations, and effective management is vital to attracting and retaining volunteers. This course provides tools to assist supervisors in community organisations.
It takes more than facts to shift someone else’s thinking. We are often more influenced by factors such as the emotional impact of an argument. Based on a psychologically informed approach, this course introduces techniques to enhance communication and be persuasive.
A great memory is the cornerstone of learning and is critical to effective decision making. It also has the potential to improve relationships and help with innovation. Participants will learn to enhance memory skills and boost their cognitive function, recall and mental acuity.
Advocacy means speaking out on behalf of someone’s rights or best interests and systemic advocacy is about how we improve the system to make things better for everyone, rather than just an individual. This course provides foundation knowledge for effective systemic advocacy.
This course provides foundational knowledge in how media works and emerging trends in the media sector. It explores the process of engaging with the media, attracting positive news coverage and managing media relations.
Regardless of your product or service, marketing plays such a huge role in attracting customers and promoting messages, that it can be the difference between success and failure. Learn practical skills for promoting anything, including non-tangibles such as services, events and messages.
A membership program is an important tool for community and not-for-profit organisations. This course teaches how to establish an effective membership program or enhance and develop an existing program.
We all get 24 hours per day, 365 days per year, but some of us seem to use that time more effectively. This course looks at a range of proven and effective tools to help participants to organise their lives and make the most of their limited time.
For community organisations, obtaining reliable funding is the cornerstone to being able to deliver services and achieve objectives. This practical course examines what funding bodies are really looking for and how to maximise the success of grant applications.
Designed for those who use writing in their professional lives, this course assumes a good grasp of the basics such as spelling and grammar. It looks at improving the quality of documents and enhancing the style, impact and clarity of written work.
Designed for those who have completed an introductory course and/or have speaking experience, this course teaches specific skills for more impactful speaking, including techniques such as vocal range, verbal technique, stance, posture, and use of storytelling.
Client records and progress notes are key tools in recording client progress, demonstrating duty of care and informing decision-making. This practical course will help participants improve their documentation, making records more effective, relevant and efficient.
Designed for beginners and those who feel nervous about public speaking, this course will boost confidence and upgrade speaking skills, focussing on confident delivery, managing anxiety, understanding audiences and structuring a speech.