Course Duration:
ONE DAY

Difficult Conversations and Delivering Feedback

Compassion, clarity, courage

In the workplace, difficult conversations may include conflicting opinions, giving feedback, addressing complaints or delivering bad news. This course provides a structured, proactive approach to handling these conversations, which is also mindful of workplace legislation.

All of us have to face difficult conversations in the workplace and the way we prepare and approach these can make the difference between a disaster and moving forward positively. Such conversations might involve conflicting opinions, giving feedback, uncomfortable topics, addressing complaints and grievances or delivering bad news.

This insightful course encourages a proactive approach to topics which may be important but difficult to broach and provides a range of tools and techniques for making the process more effective and less stressful for everyone. We introduce a structured and balanced approach which is mindful of workplace legislation and helps participants manage the associated emotions.

Topics include

  • Types of challenging conversations
  • Benefits of direct, timely communication
  • Preparing practically and emotionally
  • Timing and location of conversations
  • Determining desired outcomes
  • Clarity, caution and compassion
  • The role of language
  • Strategies for effective outcomes
  • Managing emotions and mental health
  • Relevant documentation

This course includes

  • Engaging, up-to-date materials.
  • Take-home resource package.
  • All day catering and beverages - with dietary needs catered for.
  • Certificate of attendance.

Individual bookings

See our calendar for all scheduled courses & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Other courses in this category

Gaining Gravitas

Gaining Gravitas

Gravitas is the ability to project confidence and authority, while remaining compassionate and authentic. Blending organisational psychology with tools used by performers, this two-day course is designed to develop natural gravitas in participants.

read more
Prevent Bullying and Harassment

Prevent Bullying and Harassment

Positive workplace cultures are the result of active leadership championing a zero-tolerance culture to bullying and harassment. This course introduces a range of strategic tools to avoid bullying and harassment in the workplace and respond if an incident does occur.

read more
Public Speaking: Advanced

Public Speaking: Advanced

Designed for those who have completed our intermediate public speaking course and/or have significant public speaking experience, this course develops specialist skills for those who wish to convince others, raise awareness or publicly advocate.

read more
Leading Others: New Managers and Supervisors

Leading Others: New Managers and Supervisors

Tailored for the needs of new and potential workplace managers, this course introduces the fundamental concepts and skills involved in leading a team and providing others with supervision and support, while forging team synergy and a positive work environment.

read more
Risk Management Plans

Risk Management Plans

Risk management is the process of identifying and assessing the specific risks affecting a situation and developing a plan to deal with them. This course is a guide to developing a risk management plan for a specific project or area, or for a whole organisation.

read more
Lateral Thinking and Creative Problem Solving

Lateral Thinking and Creative Problem Solving

If we do what we’ve always done, we’ll get what we’ve always got, so to come up with a genuinely innovative idea we need to be willing to change our thinking. This course introduces the art of lateral thinking and the creative processes that can be used to generate your next big idea.

read more
Prevent Abuse and Neglect

Prevent Abuse and Neglect

Prevention is better than cure, but often our response to situations of abuse and neglect are left until after harm has been caused. This course explores ways that professionals, support workers and family can recognise and prevent abusive situations before they occur.

read more
Coaching Skills

Coaching Skills

Unlike teaching, mentoring or counselling, a coach’s role is to help another find solutions, improve skills and expand their competence. This course looks at how to become a great workplace coach and provide others with support that can fuel incremental improvement.

read more
Complaint Handling and Customer Retention

Complaint Handling and Customer Retention

Organisations spend huge amounts of money on attracting new clients, while it is far easier to retain those they already have. Explore what it takes to retain customers and learn how the way complaints are handled can impact service quality and organisational success.

read more
Adapting to Change

Adapting to Change

Change is inevitable in all organisations, but can often be a source of stress, tension and uncertainty for staff. In this course we explore the fluctuations commonly experienced by organisations and how to stay balanced while dealing with those changes.

read more