Level 1/20 Southport St, West Leederville
(08) 6117 5520

Zoom or Room? If you are isolating or prefer to attend remotely, our courses are now offering the option of Zoom attendance.

Course Duration:
ONE DAY

Provide Remote Support (telephone & internet)

Many of the communication cues we rely upon when connecting with others and providing support are in fact non-verbal indicators such as body language, facial expression and subtle positioning changes. When separated by distance, it takes a special set of communication and interpersonal skills to establish rapport, gauge client reactions and ensure clear understanding.

This course is designed for anyone who deals with clients or stakeholders via telephone, internet or other technologies and would like to develop specialist skills for this unique environment. We will look at specific communication tools for communicating with diverse clients in a warm and non-judgemental manner.

Topics include:

  • Building rapport and establishing alliance
  • Telephone communication strategies
  • Maintaining engagement remotely
  • Identifying vulnerabilities
  • Verbal and vocal cues
  • Listening skills
  • Calming anxiety
  • Dealing with crisis remotely
  • Responding to wellbeing issues

This course includes

  • Engaging, up-to-date materials.
  • Take-home resource package.
  • All day catering and beverages - with dietary needs catered for.
  • Certificate of attendance.

Individual bookings

See our calendar for all scheduled courses & book a space online now.

Public Training Calendar

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Group Bookings

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