Community Support Worker Tools

Our Community Support Worker Tools Courses

These courses are designed to provide specialist tools and skills for those who work in the community and healthcare sectors, from management to frontline roles.

Built around key concepts such as person-centred care, self-determination, and strengths-based practice, the training helps develop best-practice skills and explores emerging issues.

Who are these courses for?

While everyone is welcome, this content will be particularly useful for those working in areas such as disability, mental health, aged care, housing and homelessness, CaLD communities, Aboriginal and Torres Strait Islander communities, LGBTIQA+, youth, women, family and domestic violence, children and families, justice, and community development.

Tools to break the cycle

Designed for anyone working in human services, community or caring professions, this course provides insight and practical skills for working with people who face issues with substance use, focusing on the crucial areas of habit, addiction and behaviour change.

Capability and resilience

Strengths-based practice focuses on building a person’s strengths and aptitudes, rather than working on their problems. This course develops strengths-based practitioners’ skills, as well as providing foundation knowledge for those new to this approach.

Generating individual solutions

Solution-focused therapy is a practical, outcome-oriented approach to counselling, which can achieve short-term resolution of a range of problems and issues. This course is suitable for professionals from diverse health, community and education settings.

Support, safety and social change

Drawing on years of research and providing evidence-based tools, this course helps participants understand the complex forms of domestic violence, recognise the signs and empowers them with the skills and resources to offer support.

Where to draw the line

Effective professional relationships require boundaries to protect both clients and workers. This course looks at boundary frameworks and explores how to create positive, effective relationships within appropriate legal and ethical parameters.

Attention, awareness, awakening

A powerful but easy to learn technique, mindfulness is clinically proven to promote balance and wellbeing while helping with a wide range of mental health disorders. This course provides participants with the foundations for establishing a daily mindfulness practice.

Ageing and mental health

Mental health symptoms and best practice responses vary with age, and age-related cognitive changes also impact mental health. Gain an understanding of the mental health issues facing older people in order to respond effectively to the needs of clients and loved ones.

Understand and support the next generation

Like many aspects of our lives the experience of trauma can be passed between generations. Explore the particular effects of intergenerational trauma and how it presents in people’s lives to assist in providing more appropriate and empathetic services.

Responding to individual needs

Person-centred care is about responding to individual needs and preferences when providing health and community services. This course shows how to provide individualised services, while balancing considerations such as duty of care and organisational requirements.

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