DAY ONE: Half-day 16 Mar, 2022 DAY TWO: Half-day 23 Mar, 2022
Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.
How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.
This popular course provides tools and techniques to empower participants to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour.
While this course may be valuable for people from any walk of life, it is particularly valuable for those working in customer service or public facing roles, along with anyone in human services or working in a high-pressure environment.
- Causes and triggers
- Preventing violence
- Responding to emergencies
- Stages of escalation
- Self-awareness and calming
- The role of body language
- Defusing skills
This course includes
- Engaging, up-to-date materials.
- Resource package provided in advance to print or access electronically.
- Certificate of attendance.
This course is delivered as live online group training, via Zoom (not self-paced).
You will access this course from your computer and we will email you further instructions.
We offer a small number of scholarships to those who would otherwise be unable to afford to attend.
Scholarship recipients pay a nominal fee of $25 towards materials.
Standard | $315
Corporate and Government
Non-Profit/ Individuals | $215
Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals
Concession | $145
Concession Card Holders paying as individuals
Registrations powered by
Know anyone else who might benefit from this course?
Then please share it to your social media channels...