This is an Online Event

16
MAR
Course Duration:
2 x HALF DAY

De-escalating Conflict and Aggression (ONLINE)

Prevent violence and defuse volatile situations

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. This introductory course provides tools and techniques for participants to respond appropriately to threatening, violent or aggressive behaviour.

DAY ONE: Half-day 16 Mar, 2022  DAY TWO: Half-day 23 Mar, 2022

Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

This popular course provides tools and techniques to empower participants to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour.

While this course may be valuable for people from any walk of life, it is particularly valuable for those working in customer service or public facing roles, along with anyone in human services or working in a high-pressure environment.

Topics include

  • Causes and triggers
  • Preventing violence
  • Responding to emergencies
  • Stages of escalation
  • Self-awareness and calming
  • The role of body language
  • Defusing skills

This course includes

  • Engaging, up-to-date materials.
  • Resource package provided in advance to print or access electronically.
  • Certificate of attendance.

Venue Online

This course is delivered as live online group training, via Zoom (not self-paced).
You will access this course from your computer and we will email you further instructions.

SCHOLARSHIPS

We offer a small number of scholarships to those who would otherwise be unable to afford to attend.

Scholarship recipients pay a nominal fee of $25 towards materials.

Click here to apply.

PRICES

Standard | $315
Corporate and Government

Non-Profit/ Individuals | $215
Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals

Concession | $145
Concession Card Holders paying as individuals

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