Course Duration:
ONE DAY

Amazing Customer Care

Manicuring the hand that feeds us

Amazing customer service is all about managing and then exceeding expectations. This course looks at simple yet profound ways to transform the customer experience and "manicure the hand that feeds us".

Amazing customer service is all about managing and then exceeding expectations.

This course looks at simple yet profound ways to transform the customer experience and "manicure the hand that feeds us".

Driven by the mantra “under promise, over deliver”, skills developed apply to a wide range of industries and situations and are useful for those serving internal or business customers, along with staff serving the general public.

TOPICS INCLUDE

  • Prioritise
    Show the customer they matter to us
  • POISE
    Engaged communication
  • Personal responsibility
    Always assist - never deflect
  • Positive framing
    Language of great customer service
  • Promises
    Under promise, over deliver

This course includes

  • Engaging, up-to-date materials.
  • Take-home resource package.
  • All day catering and beverages - with dietary needs catered for.
  • Certificate of attendance.

Individual bookings

See our calendar for all scheduled courses & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

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