Course Duration: 1 day

Psychological First Aid: Crisis Response Tools

Evidence-based, post-incident support

Designed for first responders and support people, and intended for community application, Psychological First Aid (PFA) is a globally recognised, evidence-based set of responses to support people after an emergency, traumatic event or disaster.

Course Detail

Endorsed by the World Health Organisation, Australian Psychological Society, Lifeline Australia and the Australian Red Cross, Psychological First Aid (PFA) is a globally recognised, evidence-based set of responses to support people after an emergency, traumatic event or disaster.

Designed for first responders and support people, and intended for community application, PFA is the psychological equivalent of emergency housing or food distribution. It is a psychosocial support activity comprised of a critical set of postvention tools which can be used by any trained person in the wake of a serious crisis event. PFA has been found to be very effective in reducing both immediate distress and longer-term negative outcomes such as PTSD and suicide ideation.

This training course develops the necessary understandings and real-world skills required to provide PFA and prepares participants to be useful in a post-incident setting. While training can be tailored to the context of participant roles, industry context and likely PFA recipients, it is always grounded in the PFA core principles, which are to promote safety, calm, connectedness, self-efficacy and hope.

Important: Psychological First Aid should not be confused with Mental Health First Aid which is a separate course about responding to everyday mental health symptoms.

TOPICS INCLUDE

  • What PFA is and is not
  • Understanding traumatic events
  • Principles of Psychosocial Support:
    Safety, Calm, Connection, Efficacy, Hope
  • Providing Psychological First Aid:
    Prepare, Look, Listen, Link, Link Back
  • PFA Skills and Practices:
    Rapport, contagious calm, postvention listening skills, compassion in action, emotional stabilisation, modelling hope, strength-based language

This course includes

  • Engaging, up-to-date materials.
  • Take-home resource package.
  • All day catering and beverages - with dietary needs catered for.
  • Certificate of attendance.
•Government •Community •Healthcare •Commercial •Education

Professional Development, Community Education, and Event Speakers

Group Bookings

Need this course, or something similar, for your team? We have separate group pricing for custom training.

Instead of attending a public course, it can be more cost-effective if we run this course for your team at your premises on a date of your choosing.

Contact us to discuss your specific needs & to obtain a quote.

Upcoming Course Dates

Please take note of our training course refund terms & conditions.

Wed, 23 Sep

1 Day Course

$325 Standard

|

$220 NFP

|

$150 Concession

|

Public training PRICES 2026

Our scheduled public training courses are held at our venue and include take-home course materials and all-day catering.

Price* per person:

One-day courses: $325 Standard | $220 NFP | $150 Concession

Two-day courses: $555 Standard | $380 NFP | $260 Concession

Two-day Mental Health First Aid courses (including Manual): $615 Standard | $440 NFP | $320 Concession

Half-day courses: $195 Standard | $135 NFP | $87 Concession

  • Standard: Corporate and Government
  • NFP: Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals
  • Concession: Concession Card Holders paying as individuals

*Prices for other length courses listed in those events when available.

 

CUSTOM training PRICES 2026

Custom courses for your organisation are suitable for groups of 6 to 24 people and include quality take-home materials and content customisation.

Price per group from:

One-day: $2600 Standard | $2050 NFP

Half-day: $1600 Standard | $1300 NFP

Contact us for a personalised quote.

Discover More That We can Do For You

Download our Course Catalogue 2026 to see brief descriptions of courses.

SCHOLARSHIPS FOR PUBLIC TRAINING

We offer a small number of scholarships to those who would otherwise be unable to afford to attend. Scholarship recipients pay a nominal fee toward catering and materials. Prices and links to apply for scholarships are shown in individual events when available.

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