Conflict and De-escalation
Our Conflict and De-escalation Courses
Conflict is an inevitable part of dealing with people and we will all encounter conflict or an aggressive or agitated person at some time.
These popular courses cover de-escalation techniques in a variety of settings, as well as offering training in the skills needed to provide empathetic conflict resolution, or deal with challenging personalities or difficult conversations.
Who are these courses for?
How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. This introductory course provides de-escalation tools and techniques for participants to respond appropriately to threatening, violent or aggressive behaviour.
In the workplace, difficult conversations may include conflicting opinions, giving feedback, addressing complaints or delivering bad news. This course provides a structured, proactive approach to handling these conversations, which is also mindful of workplace legislation.
Our Emotional Intelligence is the ability to manage our own emotions and sensitively respond to those of others. This course helps participants identify and develop EQ skills for use in their professional and personal lives.
How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. Based on our popular standard De-escalation course, this specialist version is designed especially for disability sector professionals.
The ability to work collaboratively with others is a fundamental skill that many of us have never been taught. This powerful course explores what it takes to understand others better and work together more productively.
Following on from our introductory De-escalating Conflict and Aggression, this course further develops skills in preventing violence and responding to aggression, covering more specialised situations and behaviours that any of us could encounter in the community.
This evidence-driven course draws on psychological research to develop skills for communicating with people with a wide range of perspectives and behaviours. It will equip participants to build stronger relationships and better manage challenging conversations.
Showing all 7 results
•Government •Community •Healthcare •Commercial •Education
Innovative professional development and community education training services
Looking for something else?
Search our entire training catalogue to find what you need.