Conflict and De-escalation

Our Conflict and De-escalation Courses

Conflict is an inevitable part of dealing with people and we will all encounter conflict or an aggressive or agitated person at some time.

These popular courses cover de-escalation techniques in a variety of settings, as well as offering training in the skills needed to provide empathetic conflict resolution, or deal with challenging personalities or difficult conversations.

Who are these courses for?

While these courses may be of interest to everyone, they are particularly valuable for those working in customer service or public facing roles, along with anyone in human services or working in a high-pressure environment.

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