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Course Duration: 1 day

Difficult Conversations

Compassion, clarity, courage

In the workplace, difficult conversations may include conflicting opinions, giving feedback, addressing complaints or delivering bad news. This course provides a structured, proactive approach to handling these conversations, which is also mindful of workplace legislation.

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Course Detail

All of us have to face difficult conversations in the workplace and the way we prepare and approach these can make the difference between a disaster and moving forward positively. Such conversations might involve conflicting opinions, giving feedback, uncomfortable topics, addressing complaints and grievances or delivering bad news.

This insightful course encourages a proactive approach to topics which may be important but difficult to broach and provides a range of tools and techniques for making the process more effective and less stressful for everyone. We introduce a structured and balanced approach which is mindful of workplace legislation and helps participants manage the associated emotions.

Topics include

  • Types of challenging conversations
  • Benefits of direct, timely communication
  • Preparing practically and emotionally
  • Timing and location of conversations
  • Determining desired outcomes
  • Clarity, caution and compassion
  • The role of language
  • Strategies for effective outcomes
  • Managing emotions and mental health
  • Relevant documentation

This course includes

  • Engaging, up-to-date materials.
  • Take-home resource package.
  • All day catering and beverages - with dietary needs catered for.
  • Certificate of attendance.
•Government •Community •Healthcare •Commercial •Education

Innovative professional development and community education training services

Group Bookings

Need this course, or something similar, for your team? We have separate group pricing for custom training.

Instead of attending a public course, it can be more cost-effective if we run this course for your team at your premises on a date of your choosing.

Contact us to discuss your specific needs & to obtain a quote.

Looking for something else?

Search our entire training catalogue to find what you need.

Upcoming Course Dates

Please take note of our training course refund terms & conditions.

Tue, 27 Aug

1 Day Course

$315 Standard

|

$215 NFP

|

$145 Concession

|

Public training PRICES 2024

Our scheduled public training courses are held at our venue and include take-home course materials and all-day catering.

Price* per person:

One-day courses: $315 Standard | $215 NFP | $145 Concession

Two-day courses: $540 Standard | $370 NFP | $250 Concession

Half-day courses: $190 Standard | $130 NFP | $85 Concession

  • Standard: Corporate and Government
  • NFP: Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals
  • Concession: Concession Card Holders paying as individuals

*Prices for DiSC® and Dare to Lead™ courses listed in those events when available.

 

CUSTOM training PRICES 2024

Custom courses for your organisation are suitable for groups of 6 to 24 people and include quality take-home materials and content customisation.

Price per group from:

One-day courses: $2400 Standard | $1900 NFP

Two-day courses: $4800 Standard | $3800 NFP

Half-day courses: $1500 Standard | $1250 NFP

Contact us for a personalised quote.

SCHOLARSHIPS FOR PUBLIC TRAINING

We offer a small number of scholarships to those who would otherwise be unable to afford to attend. Scholarship recipients pay a nominal fee toward catering and materials. Prices and links to apply for scholarships are shown in individual events when available.

Discover More That We can Do For You

Download our Course Catalogue 2024 to see brief descriptions of courses.

Our Professional Development Courses for Community Services & Healthcare Organisations 2024 brochure contains information about courses to suit community services and healthcare organisations.

Download our Professional Development Courses for Corporate and Government Organisations 2024 brochure for more information on courses to suit corporate and government bodies.

Related Courses

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