2024 Semester 1 Calendar now published & available for booking!

Level 1, 20 Southport St, West Leederville WA 6007

(08) 6117 5520
Upcoming Training
Course Duration: 1 day

De-escalating Conflict and Aggression

Prevent violence and defuse volatile situations

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. This introductory course provides de-escalation tools and techniques for participants to respond appropriately to threatening, violent or aggressive behaviour.

See Dates & Book

Course Detail

Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

This popular course provides tools and techniques to empower participants to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour.

While this course may be valuable for people from any walk of life, it is particularly valuable for those working in customer service or public facing roles, along with anyone in human services or working in a high-pressure environment.

This popular course is also offered as an abridged half-day online version. Details of the topics to be covered in a half day will appear on the event booking site when offered in our public training calendar.

Topics include

  • Causes and triggers
  • Preventing violence
  • Responding to emergencies
  • Stages of escalation
  • Self-awareness and calming
  • The role of body language
  • Defusing skills

This course includes

  • Engaging, up-to-date materials.
  • Take-home resource package.
  • All day catering and beverages - with dietary needs catered for.
  • Certificate of attendance.

Online course includes

  • Engaging, up-to-date materials.
  • Resource package provided in advance to print or access electronically.
  • Certificate of attendance.
•Government •Community •Healthcare •Commercial •Education

Innovative professional development and community education training services

About Us

Group Bookings

Need this course, or something similar, for your team? We have separate group pricing for custom training.

Instead of attending a public course, it can be more cost-effective if we run this course for your team at your premises on a date of your choosing.

Contact us to discuss your specific needs & to obtain a quote.

Learn More

Looking for something else?

Search our entire training catalogue to find what you need.

Full Catalogue

Upcoming Course Dates

Please take note of our training course refund terms & conditions.

Wed, 28 Feb

1 Day Course

West Leederville
Book Now

Thu, 18 Apr

0.5 Day Course

Online via Zoom
Book Now

Tue, 11 Jun

1 Day Course

West Leederville
Book Now
See All Our Upcoming Courses

Public training PRICES – 2023/2024

Our scheduled public training courses are held at our venue and include take-home course materials and all-day catering.

Price per person:

One-day courses: $315 Standard | $215 NFP | $145 Concession

Two-day courses: $540 Standard | $370 NFP | $250 Concession

Half-day courses: $190 Standard | $130 NFP | $85 Concession

  • Standard: Corporate and Government
  • NFP: Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals
  • Concession: Concession Card Holders paying as individuals

 SCHOLARSHIPS FOR PUBLIC TRAINING

We offer a small number of scholarships to those who would otherwise be unable to afford to attend. Scholarship recipients pay a nominal fee toward catering and materials ($25 half day | $45 one day | $90 two days). Links to apply for scholarships are shown in individual events when available.

CUSTOM training PRICES – 2023

The prices below are valid until end of 2023. However, while 2024 will see a necessary price rise to keep pace with increasing costs, all custom courses booked by the end of 2023, with deposit paid, will be charged at 2023 prices regardless of when the course is delivered.

Custom courses for your organisation are suitable for groups of 6 to 24 people and include quality take-home materials and course customisation.

Price per group:

One-day courses: $2200 Standard | $1850 NFP

Two-day courses: $4400 Standard | $3700 NFP

Half-day courses: $1400 Standard | $1200 NFP

Contact us for a personalised quote.

Related Courses

If you found this course to be relevant, you might also be interested in the following course(s):

Advanced De-escalation Skills

Specialist skills for challenging situations

Following on from our introductory De-escalating Conflict and Aggression, this course further develops skills in preventing violence and responding to aggression, covering more specialised situations and behaviours that any of us could encounter in the community.

View Course

Collaboration and Conflict Resolution

Communication, understanding, productivity

The ability to work collaboratively with others is a fundamental skill that many of us have never been taught. This powerful course explores what it takes to understand others better and work together more productively.

View Course

De-escalation Skills for Disability Workers

Specialist skills for the disability sector

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. Based on our popular standard De-escalation course, this specialist version is designed especially for disability sector professionals.

View Course

View Our Courses by Category

Aboriginal Culture and Wellbeing

Communication and Interpersonal Skills

Community Support Worker Tools

Conflict and De-escalation

Diversity and Inclusion

Leadership and Management

Mental Health

Mental Health First Aid (MHFA)

Operational Skills

Public Speaking

Resilience and Wellbeing

Trauma