Training Courses

Community Support Worker Tools

These courses are designed to provide specialist tools and skills for those who work in the community and healthcare sectors, from management to frontline roles.

Built around key concepts such as person-centred care, self-determination, and strengths-based practice, the training helps develop best-practice skills and explores emerging issues.

•Government •Community •Healthcare •Commercial •Education

Professional Development, Community Education, and Event Speakers

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Who are these courses for?

While everyone is welcome, this content will be particularly useful for those working in areas such as disability, mental health, aged care, housing and homelessness, CaLD communities, Aboriginal and Torres Strait Islander communities, LGBTIQA+, youth, women, family and domestic violence, children and families, justice, and community development.

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Defensible Documentation

Improved professional record keeping

Client records and progress notes are key tools in recording client progress, demonstrating duty of care and informing decision making. This practical course will help participants improve their documentation, making records more effective, relevant and efficient.

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Coercive Control and Gaslighting

Identify and respond to manipulative behaviours

Coercive control is a pattern of behaviour such as assault, threats and humiliation used to harm, punish, or frighten a victim. This insightful course explores the nature of coercive control and gaslighting and empowers participants to recognise and ultimately combat them.

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Client-Centred Plans

Journeys towards wellbeing

A collaboratively-developed, person-centred action plan can be the cornerstone of many community services. This course is designed to help staff develop their skills in service planning and create more effective and personalised documents for each client.

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Understanding Neurodiversity

Benefits, differences and challenges of differently-wired brains

Based on the social model of disability, and taking a strengths-based perspective, this course explores neurodivergence simply as a type of human variation and looks at ways we can better understand and support neurodivergent clients and stakeholders.

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Explore Our Training Courses By Category

Aboriginal Culture and Wellbeing

Designed to build capacity, cultural understanding and promote Aboriginal wellbeing, these courses are developed in consultation with Aboriginal people and...

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Communication and Interpersonal Skills

Effective communication is essential for all human interactions and can transform the way an organisation operates, both internally and with...

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Community Support Worker Tools

These courses are designed to provide specialist tools and skills for those who work in the community and healthcare sectors,...

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Conflict and De-escalation

Conflict is an inevitable part of dealing with people and we will all encounter conflict or an aggressive or agitated...

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Diversity and Inclusion

Diversity is having a seat at the table. Inclusion is having a voice. Belonging is having that voice heard. Research...

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Leadership and Management

True leaders inspire their people and lead the culture of their organisation by example. These courses approach leadership education from...

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Mental Health

One in four Australians experience a mental illness at some point in their lives. That means right now, some of...

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Mental Health First Aid (MHFA)

Acclaimed evidence-based training and Mental Health First Aid accreditation. These internationally recognised crisis response courses are the mental health equivalent...

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Operational Skills

These courses offer a range of practical operational skills for budget-conscious organisations to increase productivity and profile, and enhance day-to-day...

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