Community Support Worker Tools

Our Community Support Worker Tools Courses

These courses are designed to provide specialist tools and skills for those who work in the community and healthcare sectors, from management to frontline roles.

Built around key concepts such as person-centred care, self-determination, and strengths-based practice, the training helps develop best-practice skills and explores emerging issues.

Who are these courses for?

While everyone is welcome, this content will be particularly useful for those working in areas such as disability, mental health, aged care, housing and homelessness, CaLD communities, Aboriginal and Torres Strait Islander communities, LGBTIQA+, youth, women, family and domestic violence, children and families, justice, and community development.

Becoming a change-maker

Advocacy is a communication-driven form of changemaking. This course will provide you with the skills, tools and knowledge to have a real impact when advocating for yourself or another individual.

Facts and fallacies

Personality disorders are one of the most misunderstood and stigmatised mental health conditions. This practical and accessible course is designed to sort the myths from the facts and empower better service provision.

Managing mood and reactivity

Self-regulation of emotions is a constant process that governs our responses to our experiences and environment. This course introduces a set of tools and strategies for modulating responses and managing mood, which can be used personally or with clients.

Balancing multiple diagnoses

Identifying and responding appropriately to mental health issues can often be complex when a person also has other disabilities. Learn how mental health and other disabilities interact and acquire the skills needed to identify and support clients with a dual diagnosis.

Prevention, treatment, recovery

Over half of people with a serious mental illness are known to misuse substances, while 84% of substance misusers have some sort of mental health disorder. This course explores the complex interrelationship between mental health and substance use.

Balancing human rights with duty of care

Part of ensuring human dignity is accepting the right of each person to take risks and make choices. This course explores how we can ensure that legal and safety requirements are met while maximising an individual’s self-determination and freedom.

Emotional regulation and integration

DBT treatment is a powerful cognitive-behavioural approach, which helps people integrate the seemingly opposite strategies of acceptance and change. This course introduces the concepts behind DBT and provides a suite of practical tools for personal or client use.

Improved professional record keeping

Client records and progress notes are key tools in recording client progress, demonstrating duty of care and informing decision making. This practical course will help participants improve their documentation, making records more effective, relevant and efficient.

Identify and respond to manipulative behaviours

Coercive control is a pattern of behaviour such as assault, threats and humiliation used to harm, punish, or frighten a victim. This insightful course explores the nature of coercive control and gaslighting and empowers participants to recognise and ultimately combat them.

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