Communication and Interpersonal Skills
Our Communication and Interpersonal Skills Courses
Effective communication is essential for all human interactions and can transform the way an organisation operates, both internally and with the wider world.
Enhancing the skills of relationship building and language mastery, these courses are packed with a range of practical tools that can be used to revolutionise everyday communications. The courses interlink to elevate the conversation, transform messaging and create a more connected and inclusive organisation with a common language and more aligned goals.
Who are these courses for?
Our Emotional Intelligence is the ability to manage our own emotions and sensitively respond to those of others. This course helps participants identify and develop EQ skills for use in their professional and personal lives.
How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. Based on our popular standard De-escalation course, this specialist version is designed especially for disability sector professionals.
Debriefing is a critical professional skill which can mean the difference between rectifying issues with continuous improvement and continually repeating the same experiences. This practical course teaches a structured and planned approach to the art of debriefing.
Organisations spend huge amounts of money on attracting new clients, while it is far easier to retain those they already have. Explore what it takes to retain customers and learn how the way complaints are handled can impact service quality and organisational success.
Community consultation is the process of involving people in decision-making and community activities. This course explores the various types of community consultation as well as specific skills and approaches for carrying it out effectively.
The ability to work collaboratively with others is a fundamental skill that many of us have never been taught. This powerful course explores what it takes to understand others better and work together more productively.
Unlike teaching, mentoring or counselling, a coach’s role is to help another find solutions, improve skills and expand their competence. This course looks at how to become a great workplace coach and provide others with support that can fuel incremental improvement.
Designed for those who use writing in their professional lives, this course assumes a good grasp of the basics such as spelling and grammar. It looks at improving the quality of documents and enhancing the style, impact and clarity of written work.
Assertiveness is about open and honest communication, without being either aggressive or passive. This course will develop participants’ abilities to communicate assertively in the workplace and beyond, and develop more confidence in interpersonal situations.
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