Communication and Interpersonal Skills
Our Communication and Interpersonal Skills Courses
Effective communication is essential for all human interactions and can transform the way an organisation operates, both internally and with the wider world.
Enhancing the skills of relationship building and language mastery, these courses are packed with a range of practical tools that can be used to revolutionise everyday communications. The courses interlink to elevate the conversation, transform messaging and create a more connected and inclusive organisation with a common language and more aligned goals.
Who are these courses for?
A collaborative environment has many benefits and helps get the best from a team of people. Tailored for workplace managers, this course explores the collaborative model of leadership and builds skills to make it work in practice.
Developed by psychologist William Moulton, the DiSC® model centres on four factors which offer insight into who we are and how we function. Certified DiSC® Practitioner, Eddie Stowers, will help you interpret your profile and use it to better manage and motivate your team.
Developed by psychologist William Moulton, the DiSC® model centres on four factors which offer insight into who we are and how we function. Certified DiSC® Practitioner, Eddie Stowers, will help you interpret your profile and use it to better engage with clients and stakeholders.
Developed by psychologist William Moulton, the DiSC® model centres on four factors which offer insight into who we are and how we function. Certified DiSC® Practitioner, Eddie Stowers, will help you interpret your profile and use it to improve communication skills.
Join TV and radio personality, trainer and executive coach Carmen Braidwood for this insightful and practical course, looking at how you can build and maintain a powerful circle of contacts and harness people power.
Mentoring is a powerful career skill offering a suite of benefits to the mentor and mentee, as well as the organisation and wider community. Designed for mentors, this course explores a range of mentoring tools and develops skills to nurture the mentoring relationship.
Join media personality and sought after MC, Carmen Braidwood, to learn the core skills needed to successfully perform the role of MC, while developing your own personal style.
Advocacy means speaking out on behalf of someone’s rights or best interests and systemic advocacy is about how we improve the system to make things better for everyone, rather than just an individual. This course provides foundation knowledge for effective systemic advocacy.
Designed for beginners and those who feel nervous about public speaking, this course will boost confidence and upgrade speaking skills, focussing on confident delivery, managing anxiety, understanding audiences and structuring a speech.
Designed for those who have completed an introductory course and/or have speaking experience, this course teaches specific skills for more impactful speaking, including techniques such as vocal range, verbal technique, stance, posture, and use of storytelling.
Designed for those who have completed the intermediate public speaking course and/or have significant public speaking experience, this course develops specialist skills for those who wish to convince others, raise awareness or publicly advocate.
Human beings respond more to stories than the most well-researched facts or persuasive arguments. This compelling course is designed to help participants harness the power of their own personal lived experience and share their story to support others.
It takes more than facts to shift someone else’s thinking. We are often more influenced by factors such as the emotional impact of an argument. Based on a psychologically informed approach, this course introduces techniques to enhance communication and be persuasive.
Tailored for the needs of new and potential workplace managers, this course introduces the fundamental concepts and skills involved in leading a team and providing others with supervision and support, while forging team synergy and a positive work environment.
Knowing how to intervene in a case of danger or injustice is a core life skill which can often protect the vulnerable and prevent serious harm. This course teaches the practical steps a bystander can take to reduce risk and make a difference in the moment.
Advocacy is a communication-driven form of changemaking. This course will provide you with the skills, tools and knowledge to have a real impact when advocating for yourself or another individual.
Designed to develop skills to lead and facilitate group activities and discussions in a variety of professional settings, this course explores how to lay the foundations for effective group processes and what it takes to create safe spaces and keep participants engaged.
Many aspects of our lives involve informal but often vitally important counselling situations. This two-day course teaches participants a series of structured, discussion-based counselling tools which will allow them to engage and support others when required.
In the workplace, difficult conversations may include conflicting opinions, giving feedback, addressing complaints or delivering bad news. This course provides a structured, proactive approach to handling these conversations, which is also mindful of workplace legislation.
Our Emotional Intelligence is the ability to manage our own emotions and sensitively respond to those of others. This course helps participants identify and develop EQ skills for use in their professional and personal lives.
How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. Based on our popular standard De-escalation course, this specialist version is designed especially for disability sector professionals.
Debriefing is a critical professional skill which can mean the difference between rectifying issues with continuous improvement and continually repeating the same experiences. This practical course teaches a structured and planned approach to the art of debriefing.
Organisations spend huge amounts of money on attracting new clients, while it is far easier to retain those they already have. Explore what it takes to retain customers and learn how the way complaints are handled can impact service quality and organisational success.
Community consultation is the process of involving people in decision-making and community activities. This course explores the various types of community consultation as well as specific skills and approaches for carrying it out effectively.
The ability to work collaboratively with others is a fundamental skill that many of us have never been taught. This powerful course explores what it takes to understand others better and work together more productively.
Unlike teaching, mentoring or counselling, a coach’s role is to help another find solutions, improve skills and expand their competence. This course looks at how to become a great workplace coach and provide others with support that can fuel incremental improvement.
Designed for those who use writing in their professional lives, this course assumes a good grasp of the basics such as spelling and grammar. It looks at improving the quality of documents and enhancing the style, impact and clarity of written work.
Assertiveness is about open and honest communication, without being either aggressive or passive. This course will develop participants’ abilities to communicate assertively in the workplace and beyond, and develop more confidence in interpersonal situations.
Following on from our introductory De-escalating Conflict and Aggression, this course further develops skills in preventing violence and responding to aggression, covering more specialised situations and behaviours that any of us could encounter in the community.
Gravitas is the ability to project confidence and authority, while remaining compassionate and authentic. Blending organisational psychology with tools used by performers, this two-day course is designed to develop natural gravitas in participants.
How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. This introductory course provides de-escalation tools and techniques for participants to respond appropriately to threatening, violent or aggressive behaviour.
This evidence-driven course draws on psychological research to develop skills for communicating with people with a wide range of perspectives and behaviours. It will equip participants to build stronger relationships and better manage challenging conversations.
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